Terms and Conditions Sohotogel — Platform Usage Guide

Welcome to sohotogel, an online gaming platform designed specifically for users in Malaysia. This Terms and Conditions document constitutes a legally binding agreement between you ("User") and sohotogel ("Platform," "we," "us"). By accessing, registering for, or using any part of the sohotogel platform, you acknowledge that you have read, understood, and agreed to be bound by all terms and conditions set out in this document.

If you do not agree with any part of these terms, you should not use the sohotogel platform. Continued use of the platform following any amendments to these terms will be deemed as your acceptance of those changes. sohotogel reserves the right to amend, update, or replace these terms at any time in accordance with operational needs and applicable legislative changes.

The sohotogel platform is exclusively available to individuals who meet the following eligibility criteria. Registration and use of the platform by anyone who does not meet these requirements is strictly prohibited.

• Minimum age requirement: You must be at least 18 years of age at the time of registration. sohotogel does not permit the use of the platform by underage individuals under any circumstances.
• Legal capacity: You must have full legal capacity to enter into a binding agreement under the laws applicable in your country or territory.
• Not a resident of a restricted region: You may not register for or use sohotogel from any country or territory where the use of such services is prohibited by local law.
• Single account: Each individual is only permitted to hold one active account. Owning multiple accounts, whether under your own name or another party's, constitutes a serious breach of these terms.
• Non-sohotogel employees: sohotogel staff, contract employees, representatives, and their immediate family members are not permitted to register as regular players.

The sohotogel account registration process is designed to ensure the safety and integrity of the platform for all users. You are required to provide accurate, complete, and up-to-date information during registration.

Sohotogel implements a Know Your Customer (KYC) process as part of our commitment to security and compliance. Documents that may be required for verification include:

• Valid Malaysian Identity Card (MyKad) or passport
• Proof of current address (utility bill or bank statement not older than three months)
• Bank account or digital wallet information registered in your own name
• A selfie with your identity document if requested by the verification team

You are solely responsible for keeping your sohotogel account password and login credentials secure and for not sharing them with any third party. sohotogel recommends using a strong password and enabling two-factor authentication (2FA) for added protection. sohotogel will never ask for your password through any communication channel.

Sohotogel supports a range of payment methods popular among Malaysian users, including FPX, Touch 'n Go eWallet, ShopeePay, Maybank2U, CIMB Clicks, and Boost. All financial transactions on Sohotogel are subject to the following terms:

• Minimum deposit: The minimum deposit amount is as stated on the platform's deposit page and is subject to change based on operational requirements.
• Withdrawal: Withdrawals can only be processed to a bank account or digital wallet that has been registered and verified under the same user's name. Transfers to third-party accounts are strictly prohibited.
• Processing time: Deposits are typically processed within minutes. Withdrawals are processed within a set timeframe depending on your chosen payment method and the KYC verification status of your account.
• Currency: All transactions on sohotogel are conducted in Malaysian Ringgit (MYR).
• User responsibilities: Users are responsible for ensuring that all transaction details entered are accurate. sohotogel is not liable for any losses resulting from incorrect information provided by the user.

Any attempt to process suspicious transactions, including money laundering or financing illegal activities through the sohotogel platform, will be reported to the relevant authorities. sohotogel has a legal obligation to comply with all applicable Anti-Money Laundering (AML) regulations.

Sohotogel offers a variety of bonuses and promotions to members as a token of our appreciation. All bonus offers are subject to the specific terms and conditions stated alongside each promotion. The following general principles apply to all Sohotogel bonuses:

• Wagering requirements: Each bonus carries wagering requirements that must be met before any winnings derived from that bonus can be withdrawn. These requirements vary by bonus type.
• Validity period: All bonuses have a set validity period. Bonuses not used within that period will expire automatically and cannot be reinstated.
• One active bonus at a time: In general, only one active bonus is permitted at any one time unless otherwise stated in the specific promotion's terms.
• Bonus abuse prohibition: Any attempt to abuse bonuses, including opening multiple accounts to claim bonuses repeatedly or significant hedging wagering strategies, is prohibited.
• sohotogel's discretion: Sohotogel reserves the right to modify, suspend, or withdraw any promotion at any time without prior notice if there is evidence of abuse or manipulation of the promotional system.

Sohotogel is committed to providing a fair, transparent, and manipulation-free gaming environment. All games on the Sohotogel platform use a random number generator (RNG) certified by independent international auditing bodies to ensure that game outcomes are genuine and cannot be predicted or manipulated.

Users are reminded that games on sohotogel are chance-based and outcomes cannot be guaranteed. The Return to Player (RTP) rate for each game is made available for user reference to ensure full transparency.

• The use of automated software, bots, or any technical means to gain an unfair advantage in games is strictly prohibited.
• Any technical malfunction that causes an incorrect game outcome will be voided and the bet will be refunded to the user.
• In the event of a dispute regarding game outcomes, the records stored in the sohotogel system will be considered as conclusive evidence.
• Sohotogel reserves the right to void any game or transaction suspected of involving fraud or system manipulation.

Sohotogel users are required to conduct themselves in a responsible, courteous, and respectful manner toward other users and the platform at all times. The following behaviour is strictly prohibited on sohotogel:

• Using abusive, threatening, or harassing language toward other users or sohotogel support staff
• Spreading false, misleading, or deceptive information about sohotogel or your gaming experience
• Attempting to hack, breach, or disrupt sohotogel's systems or technical infrastructure
• Disclosing system vulnerabilities to third parties without going through the proper reporting channels
• Using the sohotogel platform for any illegal activity, including money laundering, financial fraud, or financing prohibited activities
• Colluding with other players to manipulate game outcomes or disadvantage other players

Sohotogel takes the protection of users' personal data very seriously. All personal information collected, processed, and stored by Sohotogel is subject to Privacy Policy of ours in detail.

In summary, sohotogel:

• Using 256-bit SSL encryption to protect all data transmitted between your device and sohotogel servers
• Will not sell, rent, or share your personal information with third parties for marketing purposes without your consent
• Storing your data on secure servers with strict access controls and continuous monitoring
• Granting you the right to access, correct, and request the deletion of your personal data in accordance with applicable legal provisions

Users are responsible for ensuring that the device used to access sohotogel is secure and free from malware. sohotogel will not be liable for any security breach resulting from the user's own negligence.

Sohotogel reserves the right to suspend or terminate any user account at any time at our absolute discretion if there is evidence or reasonable suspicion of a breach of these terms. Users may also request to close their own account at any time.

Account termination by sohotogel may occur for the following reasons:

• Breach of these terms and conditions, whether intentional or otherwise
• Providing false or misleading information during registration or verification
• Multiple account ownership
• Bonus or promotion abuse
• Fraudulent activity or money laundering-related conduct
• Failure to comply with KYC verification requests within the specified timeframe

Account termination by the user: You may request account closure at any time by contacting the sohotogel support team. Any valid credit balance (after deducting bonuses that have not met the wagering requirements) will be processed for withdrawal following standard procedures upon identity verification.

The sohotogel platform is provided on an "as is" and "as available" basis. While sohotogel makes every effort to ensure the platform runs smoothly and without interruption, we cannot guarantee that the service will always be available, free from technical errors, or uninterrupted.

Sohotogel shall not be liable for:

• Financial losses resulting from game outcomes that are unfavorable to the user
• Service disruptions caused by factors beyond our control, including internet outages, third-party infrastructure issues, or extraordinary events
• Losses arising from a user's negligence in protecting their account information
• Any indirect, consequential, or punitive losses arising from the use of or inability to use this platform

Sohotogel's total liability to any user, under any circumstances, shall not exceed the amount deposited by that user in the 30 days preceding the claim.

Sohotogel reserves the right to amend, update, or replace any part of these terms and conditions at any time in accordance with operational requirements, legislative changes, or service improvements. All amendments take effect immediately upon being published on this page.

Sohotogel will endeavour to provide users with reasonable advance notice of any significant amendments, whether via in-platform notifications, registered email, or a prominent notice on the website. However, the responsibility to review these terms periodically rests with the user.

If you have any questions, concerns, or feedback regarding these sohotogel Terms and Conditions, or about the use of the platform in general, our support team is available to assist you at any time, 24 hours a day, seven days a week.

• Support email: [email protected]
• Live chat: Accessible directly within the platform after logging in
• Response time: We are committed to responding to all inquiries within 24 hours

For issues related to responsible gaming or self-exclusion requests, please visit the Responsible Gaming of ours for further information and support resources. Sohotogel cares about the wellbeing of every member and is always ready to help.